Posted on February 22, 2018 12:03 AM General
In a time when most correspondence is done through technology, a simple gesture like sending a handwritten thank-you note goes a long way towards leaving a positive impression. If a customer purchased something for a special occasion, be sure to reference that in the note to provide an additional personal touch.
Offering your customers a reward for referring people to your business is a great way to create loyal brand ambassadors. Provide them with a discount on their next order, or perhaps give them a promotional gift item. And of course, be sure to thank them for the referral with a handwritten note.
Anticipate your customer's needs in advance. If they always make a purchase around the same time every year, don't wait for them to contact you. Reach out to them letting them know you are available to help and inform them of any specials you may have.
Build a relationship with your customer by remembering details. If their previous order was for a special occasion or event, the next time you see them be sure to ask them how it went. If you happen to know information about their family, ask how they are doing and include names if possible. Focus on your relationship with the customer, not just the sales.
For your business to enjoy long-term success, you must cultivate long-term relationships with your customers. Fully Promoted can help with customized gifts and thank-you cards to show customers how much you appreciate them. As the world's most expansive promotional products franchise, Fully Promoted specializes in customizing products for companies in all industries.